If youʼve had a jewellery loss or theft a qualified and experienced JVC Valuers team member will discuss your claim with you. This will normally be done on the phone, although for large or complex claims we may ask you to come to our office. Or if we can weʼll come to visit you.

Our valuer will try to find out all they can about your jewellery from you. Importantly, they will request additional information to accurately assess the value of your claim -  including photographs, receipts, pre-loss valuations or other forms of documentation confirming the details and/or prices of the item(s).

These questions are so that our valuer completely understands the specific jewellery you had. It ensures our valuations are accurate and personal to your jewellery claim. From your description, information and replies to the valuers questions, the valuer will create in their mind a clear picture of the jewellery you've described.

The more accurately you can describe the item to us, and in particular the more documented proof such as photos you can provide for us, the more accurate our valuation will be.

We will report to your Insurance Company with current replacement and market values, enabling them to settle the claim directly with you.